A line on a product page. An ad placement. A shelf in a store. All of it is marketing — and because it is so familiar, time and budget easily drift toward buzz and numbers that only look big.
5 co. supports brands’ e-commerce marketing, especially on Amazon. The first question we ask is simple: what will be better in the everyday life of the person who buys this product? More advertising can move the numbers for a while. But if buyers are not even a little better off, those sales will not last. We do not spend more on advertising than the work needs. Our role is to leave both the brand and the people who buy its products better off.
So we measure, then decide. We make visible the gap between where we want to be and where we actually are, and close it one step at a time. How we do it is set out in “How we set goals.”
More often than not, the way forward lies in the small frustrations of the people who buy. The next move begins with listening to them.
To me, marketing is the work of making buyers’ everyday lives a little better, step by step. Measuring, checking, and keeping at it in ways we can openly explain — that is our responsibility in this work.
Takeshi Wakamatsu — CEO / Founder, 5 co.